Shipping & Returns
Shipping
Samples ship by international courier (DHL, FedEx, UPS). Freight is quoted on your request — prepaid or freight collect.
Bulk shipments go by sea or air; EXW / FOB terms are negotiable. Goods are packed in export cartons with a fixed carton size per SKU.
Lead Times
Logo sampling: 3–5 days – Material sampling: 7–10 days – ODM design: 10–15 days
Bulk production: 30–45 days, from order confirmation and deposit
Returns & Quality Claims
Report any quality issue within 7 days of receipt, with photos or video. Confirmed defects are resolved by replacement or credit. Custom OEM/ODM orders are checked against the approved sample before shipment.