Terms & Conditions
These terms apply to quotations, samples and bulk orders placed with HorseMerch. They describe how we work; the signed proforma invoice for each order takes precedence where it is more specific.
1. Quotations
Prices are quoted in USD, FOB Ningbo, China, unless the quotation states otherwise. A quotation covers the specification, quantity and packaging described in it and is valid for 30 days. Changes to material, size, colour, logo or packing may change the price and the lead time.
2. Minimum order quantity
The standard MOQ is 100 pcs per style and per colour. Mixed sizes count towards the same 100 pcs. Lower trial quantities can be discussed for repeat or sample orders.
3. Samples
Sampling takes about 7–15 days after material and artwork confirmation, depending on whether a stock fabric or a custom development is used. Sample cost and freight are quoted separately and the sample cost is credited against the first bulk order. Samples remain our property until the bulk order is confirmed.
4. Orders and payment
Production starts after the proforma invoice is signed and the deposit is received. The standard terms are 30% deposit on order confirmation and the balance before shipment; new moulds or fully custom development require 50% at order stage. Payment methods are stated on the proforma invoice.
5. Production lead time
Bulk production is normally 30–45 days after sample approval and deposit receipt, subject to factory scheduling and material availability. Peak-season orders and multi-colour programmes may take longer; the confirmed date is written on the proforma invoice.
6. Quality control
Every order is inspected in-house before packing, with an AQL-based inspection and a photo report sent to the buyer before shipment. Buyers may appoint a third-party inspection company at their own cost; we will make the goods available for inspection at our factory.
7. Shipping and documents
Goods are sold FOB Ningbo unless agreed otherwise. We can ship with the buyer’s forwarder or arrange freight on request. Export documents normally include the commercial invoice, packing list and bill of lading; certificates of origin or test reports are provided on request where available.
8. Claims and returns
Please check the goods on arrival and report any shortage, defect or specification difference within 7 days of receipt, with photos and the carton or order reference. Confirmed production defects are repaired or replaced, or credited on the next order. Claims do not cover damage caused in transit, incorrect storage, or normal wear. Custom-made goods cannot be returned for change of mind.
9. Intellectual property
The buyer is responsible for the rights to any logo, artwork or design supplied to us and confirms that using it does not infringe third-party rights. We do not resell buyer-specific designs or tooling to other customers.
10. Confidentiality
Specifications, drawings, prices and buyer identities are treated as confidential and are not disclosed to third parties except where needed to produce or ship the order.
11. Governing law
These terms are governed by the laws of the People’s Republic of China. Disputes are settled by negotiation first; if no agreement is reached, the competent court at the seller’s place of business has jurisdiction.
12. Contact
Questions about these terms: email HorseMerch@horsemerch.com or message us on WhatsApp +86 133 8657 5871.
Last updated: 10 November 2026